One Night at the call centre

One Night @The Call Centre

Author: Chetan Bhagat

Publisher: Rupa & Co

Pages:  257

After reading Five Point Someone(Chetan Bhagat’s first novel) one would be a little disillusioned by One Night @ The Call Center . The book represents the youth of the nation and that to say, about  six employees of a call center. The work possess exceptional character description (like all of his works) but when it comes to the basic structure of the story, . ... Well I don’t have a good smile about it.(comparing with Five Point Someone) the introduction of God doesn’t seem to  work out quite well. That, the reader feels a complete shift (‘an undesirably sudden shift’ to be exact) of pace and standard after the characters gets a call from God. I must say that I enjoyed reading the first half of the story (that is, before the God’s call) than the chapters after God’s intervention. But Chetan Bhagat’s mezmerising writing style makes it still, a ‘good-to-read’.

Story

The preface of the story describes a train journey from Kanpur IIT (Indian Institute of Technology) to Delhi, in which he shares his coupe with a beautiful girl who recounts the whole story (of One Night @ The Call Center) to him. The basic plot is around six call center employees     Shyam,Priyanka,Esha,Vroom,Radhika and ‘Military Uncle’  . The six of them each have their own personal problems. They all possess American nick names for the ease of pronunciation for the American callers to pronounce. At the call center they answer, deal with and solve several problems pertaining to a purchased product. The story overturns when the six employees, on their usual return homewards, after their shift at 2 am, in the Company Qualis meets with an accident. Their Qualis skids off the road to a construction site. All of them gets severely injured and suffers heavily. It is at this point that Shyam gets a call from God himself. All six of them are able to hear it. Then God educates them the chi9ef causes for their failures and miseries and advices them how they could make their lifes better. With the Godly advices they are able to ‘take-care’ of their treacherous, troublesome bose Bakshi(who, at the first half of the story steels the credit of the report submitted by shyam and vroom  and foils  shyam’s promotion) and save their jobs. They plan to start their own web designing company. At this point Shyam redeems his love with Priyanka.